Frequently Asked Questions


Covid-19 Update: We will be restarting venue based workshops in the Auckland and Waikato regions again soon. We will continue to offer online workshops for those outside these regions and for those who prefer not to attend in person.

How do online workshops work?

We offer two types of online workshop:

  1. Our live online workshops are live streamed using Zoom. You will be sent an email with a link inviting you to join on the day of your workshop. You can join a workshop from wherever you are and interact with the facilitators and other attendees in the room in real time.
  2. Our video on demand option provides you with a pre-recorded video workshop which you can watch and digest in your own time.

How do I book an online workshop?

Workshops that are available online will be indicated at the point of booking. Select your workshop and if there is an online option available you will be able to select and book. Please note that the email address provided when booking will be the email address used to send your invite to the workshop and/or video on demand workshop.

What are Video on Demand workshops?

Video on Demand workshops are pre-recorded workshops where the facilitator guides you through the learning journey. Video on Demand are designed so you can learn independently and at your own pace. We do not sell live recordings of online workshops due to the privacy of our learners. Video on Demand workshops also include a link to an online folder that contains supporting resources.

If you have been enrolled on a Video on Demand workshop as an attendee, you will be prompted to create an account when you access the workshop.

What if a workshop is cancelled?

If Senior Teacher Learning cancels a workshop for any reason, you will be given a few options, 1. Direct transfer to the next available workshop that follows. 2. Credit coupon to spend on a different workshop, 3. A full refund

Can I cancel my booking?

If you have booked a workshop for yourself and you need to withdraw from a course, a full refund will be made, providing that we have at least 7 days written notice (prior to the course date) to admin@seniorteacher.co.nz. For full details of cancellations and non-attendance please see our Terms & Conditions. In the case of non-attendance on a course without notice, no refund will be made.

What happens if I created a booking for multiple people or a person other than myself, and they can't attend?

The person that booked will need to:

  • Put another person in their place. You can do this by changing the booking details.
  • Request a refund for the person that can't attend. A full refund will be made, providing that we have at least 7 days written notice (prior to the course date) to admin@seniorteacher.co.nz.

In the case of non-attendance on a course without notice, no refund will be made. For full details of cancellations and non-attendance please see our Terms & Conditions.

What payment methods do you accept?

We accept all major debit and credit cards including Visa, Mastercard and American Express.

We also accept payment using internet banking. Please choose the POLi option at checkout to use internet banking as your payment method.

Why does my invoice take a little longer to arrive if I pay by internet banking?

Depending on who you bank with it may take a day or two for funds to transfer from your bank to us. Once we receive your payment we will issue an invoice.

Can I pay for a workshop on the day?

Full payment is required upon booking to confirm your registration. There are no pay on the day or post-pay options available. Bookings close 24 hour prior to workshop starting. This enables facilitators to prepare course materials for the correct number of attendees.

Do I need to belong to a learning centre / service to book a workshop?

No, you can book a workshop as an individual or on behalf of a service. We welcome bookings from everyone.

We are a provider of professional development and would like to place our staff from our ECE services onto your workshops. Are we able to work together on this?

Yes, however please get in touch so we can discuss your requirements prior to making a booking. Please be advised that we reserve the right not to supply rights restricted materials or intellectual property to our competitors and we retain full rights to our intellectual property. When granting a license to use our materials we are granting the license to the service for their exclusive use as part of a booking. No license is granted to a supplier or associated third party for their own use, for resale, or for any other purpose. If you would like to discuss extended licensing for our intellectual property please contact us.

How do I sign-up for an account?

An account is automatically created for you when you complete your first booking. If you have booked for multiple people the person that made the booking will be the account holder. It is not possible to set up an account without making a booking.

You will receive a welcome email with all the details about your new account with your booking confirmation.

If you have been enrolled on a Video on Demand workshop as an attendee, you will be prompted to create an account when you access the workshop.

Do I need to have an account to book a workshop?

No, you can book workshops without having an account. However there are benefits to having an account, especially for those who book on behalf of centre staff or make repeat bookings. Accounts are required for accessing the video on demand workshops.

What benefits come with an account?

Creating an account allows you to shorten the booking process by quickly adding previously booked attendees and making bookings directly with your profile. You can also manage your bookings and receipts.

What information do you store with my account?

We store your name, email address, contact phone number and your service contact details. We also store the names and email addresses of any attendees you include in the booking. The information we store is not shared with any other organisation or person.

I no longer wish to receive SMS reminders, can you stop sending them to me?

Of course. Simply send an email to admin@seniorteacher.co.nz telling us you’d like to stop receiving SMS reminders and we’ll stop sending them to you. If you decide you would like to start receiving reminders again, simply let us know.

Can I close my account?

Yes you can, although for accounting and legal purposes we will retain all booking information. Closing your account will revoke your account access. Please send an email to admin@seniorteacher.co.nz instructing us to close your account. The email must be sent from the account holder, instructions from other email addresses will not be accepted. We may seek additional information from you before we accept a request to close an account.