Frequently Asked Questions
COVID-19 UPDATE: All workshops will be online only while the lockdown group size restrictions are in effect. If you have booked a venue workshop and have not heard from us about switching to an online workshop, please reach out to us.
How do online workshops work?
Our live online workshops are live streamed using Zoom. You will be invited via email to join the webinar on the day of your workshop. You can join a webinar from wherever you are and interact with the facilitators and other attendees in the room in real time. Our video on demand option provides you with pre-recorded video workshops which you can watch and digest in your own time.
How do I book an online workshop?
Workshops that are available online will be indicated at the point of booking. Select your workshop and if there is an online option available you will be able to select and book. Please note that the email address you use when you book will be the address associated with the webinar and/or video workshop.
What are video workshops?
Video workshops are pre-recorded workshops that are designed so you can learn independently and at your own pace. Video workshops include supporting resources as per online and in-person workshops.
I am attending a workshop that runs over two evenings, how do your pickups work?
If you book a pickup will pick you up on the first day and return you to your pickup point after the workshop concludes on the second day. You are responsible for your own transport outside of these times. We can recommend taxis, rental cars and local accommodation upon request.
What happens if my flight is cancelled/delayed?
For inbound flights where you’ve booked a pickup, please notify us as soon as you can so we can discuss how we can get you here. For outbound flights we will return you to the airport as per your pickup (unless you ask us not to), from where you’ll need to make your own arrangements. It’s probably a good idea to ensure you have travel insurance.
What if a workshop is cancelled?
If Senior Teacher Learning cancels a course for any reason, a full refund will be made.
Can I cancel my booking?
If you need to withdraw from a course, a full refund will be made, providing that we have at least 7 days written notice (prior to the course date) to firstname.lastname@example.org. While we prefer that your centre send a replacement person, if a withdrawal is made within the 7 days for unavoidable circumstances, send an email to email@example.com explaining your circumstances and a refund may be possible. This email must be sent from the centre manager. In the case of non-attendance on a course without notice, no refund will be made. For full details of cancellations and non-attendance please see our Terms & Conditions.
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard and American Express. We also accept payment using internet banking. Please choose the POLi option at checkout to use internet banking as your payment method.
Why does my invoice take a little longer to arrive if I pay by internet banking?
Depending on who you bank with it may take a day or two for funds to transfer from your bank to us. Once we receive your payment we will issue an invoice.
Can I pay for a workshop on the day?
Full payment is required upon booking in order to confirm your booking. There are no pay on the day or post-pay options available.
Do I need to belong to a learning centre / service to book a workshop?
No, you can book a workshop as an individual or on behalf of a service. We welcome bookings from everyone.
Do I need to have an account to book a workshop?
No, you can book workshops without having an account. However there are benefits to having an account, especially for those who book on behalf of centre staff or make repeat bookings. Accounts are required for accessing the video on demand workshops.
How do I sign-up for an account?
An account is automatically created for you when you complete your first booking. You will receive a welcome email with all the details about your new account with your booking confirmation. If you have been enrolled on a video on demand workshop as an attendee, you will be prompted to create an account when you access the workshop.
What benefits come with an account?
Creating an account allows you to shorten the booking process by quickly adding previously booked attendees and making bookings directly with your profile. You can also manage your bookings - no more digging through emails looking for invoices!
What information do you store with my account?
We store your name, email address, contact phone number and your centre affiliations (if applicable). We also store the names and email addresses of any attendees you include in the booking.
Can I close my account?
Yes you can, although for accounting and legal purposes we will retain all booking information. Closing your account will revoke your account access. Please send an email to firstname.lastname@example.org instructing us to close your account. The email must be sent from the account holder, instructions from other email addresses will not be accepted. We may seek additional information from you before we accept a request to close an account.