FAQ


I am attending a workshop that runs over two evenings, how do your pickups work?

If you book a pickup will pick you up on the first day and return you to your pickup point after the workshop concludes on the second day. You are responsible for your own transport outside of these times. We can recommend taxis, rental cars and local accommodation upon request.

What happens if my flight is cancelled/delayed?

For inbound flights where you’ve booked a pickup, please notify us as soon as you can so we can discuss how we can get you here. For outbound flights we will return you to the airport as per your pickup (unless you ask us not to), from where you’ll need to make your own arrangements. It’s probably a good idea to ensure you have travel insurance.

What if a workshop is cancelled?

If KAP Consultancy NZ cancels a course for any reason, a full refund will be made.

Can I cancel my booking?

If you need to withdraw from a course, a full refund will be made, providing that we have at least 7 days written notice (prior to the course date) to seniorteacherad@gmail.com. While we prefer that your centre send a replacement person, if a withdrawal is made within the 7 days for unavoidable circumstances, send an email to seniorteacherad@gmail.com explaining your circumstances and a refund may be possible. This email must be sent from the centre manager. In the case of non-attendance on a course without notice, no refund will be made. For full details of cancellations and non-attendance please see our Terms & Conditions.

What payment methods do you accept?

We accept all major debit and credit cards including Visa, Mastercard and American Express.

Can I pay for a workshop on the day?

Full payment is required upon booking in order to confirm your booking. There are no pay on the day or post-pay options available.